StartApp SDK Needs Updating ASAP
I just got an email from StartApp saying that they noticed that I was using an old version of their SDK and I needed to update it in order to keep my account open. I just built my apps 2 days ago using Andromo so can someone here please update the SDK for us?
Here is their email:
Here is their email:
HI Robert,
Thank you for your patience.
Our compliance team reviewed your account and decided to open it.
We noticed that you are using an old version of our SDK.
Please make sure to update the SDK of all your apps to the newest version in order for your account to stay alive.
If you have more questions, don't hesitate to contact me back.
Regards,
Roy Zivony
Comments
Roy,
Once again my account will not let me log in. This is absurd. I use
Andromo to build my apps and it's not my fault they do not have the
correct SDK updated on their app building platform. I mentioned it in
their forums and one of the admins said they have your new SDK fixed in
their new release but they don't have a time-frame on when that release
will be available.
So basically you are telling me that any developers who happen to
have apps built with any of your old SDK's are going to lose their
accounts with you, just like I did? How can you all expect to make any
money that way? A better business practice would be to encourage people
to update to your new SDK but not to penalize them for it if they don't
or can't for one reason or another.
I happen to make $4000 a month with my apps with Admob and I was
simply trying to find new reputable ad networks to use so I wouldn't
have to keep my eggs all in one basket, so to speak. But after the
trouble I have had with StartApp I get the feeling that you all don't
want me which leads me to believe that your company is a waste of time
anyways. I will take my business elsewhere and leave you with this one
final thought...
We publishers are who keep your company in business. If you treat us
badly, then your company can expect nothing less than failure and
bankruptcy. Don't be so quick to ban people when they haven't done
anything wrong. Word of mouth can make or break a company like yours.
I'm going to be sure to tell other publishers of my experience on all
the developer forums I'm on.
Have a great day.
--------------------------------------
Hello Robert,
I
apologize for the inconvenience with this. It seems like Andromo has
integrated an old version of our SDK and has not updated their system.
We care about our publishers and do our best to provide them with the
best product. This is why we regularly update our SDK to ensure a
quality experience.
Andromo monetization-options/setting- up-startapp-ads
has independently integrated our software into their system without an
official partnership. It is their responsibility to stay updated with
the latest changes. I reviewed Adromo's documentation on their website
and I can see that it has not been updated in a year. http://support.andromo.com/kb/
I
recommend you reach out to their support and explain the situation and
tell them that anyone who uses their system will be blocked by our
network if they do not update their system. Once they update their
systems, we will happily open up your account.
I
also recommend creating an app from code and integrating our SDK
directly. This will allow you more flexibility and options that are not
available using the integration that Andromo offers.
Once again, I apologize for the inconvenience.
Roy
To be honest, we don't see many Andromo users using StartApp, so we might not continue to offer that network in the future (especially if they do not support legacy versions of their SDK - I can understand them *wanting* people to use the most current release, but it's not realistic to expect app developers to *have* to). But for now, we'll continue to offer it as an option.
free to chime in there if you wish. Your all's decision to close
people's accounts if they don't update to your newest SDK is terrible
and makes no business sense whatsoever. I believe that people
researching your company will find my thread when doing a Google search
and will also agree with me. Not a good decision on your part at all.
Hi there Andromo Users. My name is Matthew and I'm in charge of the Support Team at StartApp
We've answered Robert request personally but we would like
to share that at StartApp our SDK is updated nearly every week and in order to
insure our partners with the best performance out there we recommend using our
latest sdk versions.
We care for our publishers and want to make sure they get
the best of our product.
Not updating the sdk for a year is a very long time and we
want to make sure that our customers have the best tools we can give.
If you have any questions or concerns please don’t hesitate
to contact our support at support@startapp.com and we'll take care of
any related issue.