FAN ads are not showing
Hello,
I have rebuild my app and what I noticed that FAN ads are not showing up after rebuild.
I have tested for other 2 apps and having same problem.
I have rebuild my app and what I noticed that FAN ads are not showing up after rebuild.
I have tested for other 2 apps and having same problem.
Tagged:
Comments
I went through the entire process yesterday afternoon and did experience the same on a couple new apps that should have shown ads, one live on Google Play, the other not. Others are experiencing the same issue based on comments in the Facebook Audience Network community forum (I replied to one as well), so it appears they've broken something in their ad serving code at some point for newly created apps in their portal.
I plan to submit a support ticket instead of just their community forum so I'd suggest you guys do the same to have them rectify the issue as quick as possible.
Details about my results were:
App has the status "Not started - please send an ad request" yet the ad placements have "Enabled for testing and received ad request recently". No ads are shown on a real device and it returns error code -1 in the ad request. Android SDK version being used is 4.10.1.
DarrylThank you for writing into Audience Network. Can you explain a little more about how you're sending ad requests? In the meantime, I can provide some additional instructions.
- Ensure the Facebook app is downloaded on the device and that you're logged in
- Please have them view a real ad by turning test mode off
- If no ad is present, please let me know if you're receiving an error code
- Please use the latest SDK. You can read about the latest SDK changes here:
Android:
https://developers.facebook.com/docs/android/change-log-4x
iOS: https://developers.facebook.com/docs/ios/change-log-4x
Once your admin or developer sends a request, please have them navigate to the Apps tab on your dashboard and press the "Send for review" button.
Full instructions on how to get enqueued for review can be found here: https://developers.facebook.com/docs/audience-network/getting-started#onboarding
Please let me know if these instructions worked, or if I can provide additional assistance.
I don't know what your initial submission said, however I'd suggest replying with something along the lines of:
The app is using the Facebook Audience Network SDK version 4.10.1. Ad requests in all of my apps followed the instructions in that version and are exactly the same. They are also the same as the current SDK's instructions as far as request procedure, permissions, and manifest entries go. It uses the SDK Jar, and not built using Gradle. The app's functionality and creation in the developer portal has all worked in the past until recently when adding new apps.
It is not possible for me to update the FAN SDK version at this time.
- The Facebook app is installed and logged in with Admin account.
- Test mode is turned off, so real ads should be showing in the app.
- No ads are shown, and the error code being returned for the ad requests (banner and interstitial) is "-1".
- Banner and Interstitial placements show a status of "Enabled for testing and received ad request recently".
- App status shows "Not started - please send an ad request" and the "Send For Review" button is disabled.
So based on the information/tests above, it appears you have broken compatibility in your ad serving code for the above listed version of your SDK (and perhaps others).
Darryl
Thanks for providing this information. Please upgrade to our latest SDK 4.20. This requires API 15. You can read more about our SDK updates for Android here:
Android: https://developers.facebook.com/docs/android/change-log-4x
Making these changes should resolve the issue.
FAN's current SDK cannot be updated in Andromo's current branch due to support library version incompatibilities which require large scale changes. Those changes are a component of the large update we've been working on for a long time now, but not completed yet. So while we do plan to offer their latest SDK in the new version we release (release date unknown), there's nothing we can do currently in Andromo. So unless something changes in the meantime on Facebook's end, you won't be able to submit "new" apps to FAN until Andromo's large update has been released.
Unfortunately that's where things stand at the moment.
Thanks.
For now if I build new app by use FAN for ads in the app. it's mean ads not show right ?
https://forums.andromo.com/discussion/1938/andromo-update
however i have fix for the facebook that worked for me in android studio.. i simply chnaged the dependece on the facebook sdk, from 4.+ to 4.21.0 or a previous version before april. and i am able to build and see facebook ads.. no more 7 errors in my android studio. maybe you can give it a try to see if it works before andromov5 comes out officially